FAQ

You are here because you need a website

These are the most frequent questions we are asked - and our answers!

Our website packages usually range from £97 – £4997.
However, it really depends on what kind of website you need.
Our plans set on how much it costs for a website to give you an idea of the different options available.

The process we use to build your website takes a certain amount of time and a lot of planning and research.
Unlike other agencies, we DON’T use templates. We build your website from scratch, which means you get a unique design tailored around your business.
Buying a website from us should not just simply be seen as a business expense as your website is a sales tool that should earn you money.

Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build.
We’re typically cheaper than larger agencies because…

1. We work remotely which means you don’t pay for the water cooler or beanbag chairs
2. We’re a small team who take on a limited amount of clients each year therefore we can supply you with excellent support.

It takes approximately 1-10 weeks to build a website from start to finish, providing we have all the information from you.
Our full web design process is broken down here on our webiste.
Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.
Some websites can be done within a week or two some take longer depending on the project.

Before we begin working together, we’ll usually have an initiall chat.
Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we’ll have all of the information saved and can come back to it later.
Once we’ve finished the project, we will book in your 1hr digital training session.

It really depends on what type of website you want.
We’ll be able to discuss this on our discovery chat before we start working together.
Depending on which package we agree on we could need…

-Images of you and your team
-Images of your workplace (We have a service we can go to your location and take professional pictures. Additional fees may apply.)
-Content for the website e.g. text, PDFs etc
-Staff Profiles
-Any Videos you would like adding to the website
-Login details to your existing website
-Some of this might already be on the existing website, in which case it can be transferred over to the new site.

If we build your website, we will generally manage the hosting for you so you don’t need to do anything.
Each website is managed individually to avoid any security issues.
Every website we build has high bandwidth, and 99.9% uptime.

Yes, we can arrange a maintenance package to suit your needs.
This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.

Yes. We like to offer the ability for our clients to update the website themselves.
We we’ll give you all the training and tools to be able to make website amendments.
We use an easy to use platform called WordPress or similar so you can add edit and delete content without paying us to do it for you.

Yes. Your website will be fully responsive and will look great on all devices.
We don’t charge extra for this. It comes as standard.

If we build your website, we will usually host it for you and you don’t need to do anything.
We pay the hosting fee for the first first few month depending on the plan you choose and we’ll send you an invoice once a month/year thereafter.
Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

It depends which package you choose.
SEO is usually an ongoing commitment and will require continuous work.
However, we do offer a package that will start you off on the right foot.

The Diamond website plan includes basic on-page SEO for 10 pages.
This means we’ll perform keyword research and optimise it for search engines.

It can vary dramatically but our monthly SEO plans begin at £200 per month.
This is generally a starter plan for a local business with a moderate amount of competition.

Some of our other clients pay over £1000 per month for our SEO services.
It really depends on how much work will be required and how much competition you have in your industry.

Typically not. Social media is not a part of the web design process.
However, we are always looking for ways to make your life easier.
If you’d like us to do this for you, we can arrange a package that suits you. You can find more about this at our services section.